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In my business communication class, we had to construct a message packet consisting of memos and letters. We were operations managers for a company that sells microprocessors and had to notify customers of a mix up during shipment. We had to resolve the problem as well as notify the regional manager. Lastly, we had to implement a new policy in order to avoid future mistakes and make an announcement to peers about the change. 

Negative adjustment/apology	letter

Negative adjustment/apology letter

Positive adjustment/apology letter

Positive adjustment/apology letter

Presenting bad news

Presenting bad news

Delivering bad news

Delivering bad news

Special request memo

Special request memo

Change in policy memo

Change in policy memo

Thank you letter

Thank you letter

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